General provisions

1.1. These rules for the purchase and sale of goods (hereinafter referred to as the “Rules”), upon confirmation thereof by the Buyer (by ticking the goods that you agree with the TUNDRA SNACK rules), are a binding legal document for the parties, specifying the rights and obligations of the Buyer and Seller, the purchase and payment for the goods conditions of delivery, delivery and return of goods, liability of the parties and other provisions related to the purchase of goods – sale at the TUNDRA SNACK e-shop UAB (
1.2. The seller reserves the right at any time to amend, amend or supplement the Terms, in accordance with the requirements of the law.
2. Protection of personal data
2.1. Any information that is related to personal data and which is recorded in the online shopping center UAB TUDNRA SNACK is kept secret and non-public.

Buyer’s rights

3.1. The buyer has the right to purchase goods in the TUNDA SNACK electronic shop in accordance with the procedure established by these Rules.
3.2. The Buyer has the right to refuse the purchase and sale agreement concluded with the TUNDRA SNACK electronic shop by notifying the Seller in writing (by e-mail, indicating the desired return of the item and its order number) not later than within 7 (seven) business days from the date of delivery of the item , only if the product is defective or damaged.
3.3. Rule 3.2. The Purchaser’s right provided for in the Item is implemented in accordance with the Minister of Economy of 2001. August 17 Order No 258 approved “Rules for the sale of goods and provision of services when contracts are made using communications equipment”.
3.4. Rule 3.2. The Buyer can only use the stipulated right in the event that the product has not been damaged or substantially changed its appearance and has not been used.
3.5. The buyer has the right to refuse to receive TUNDRA SNACK newsletters or to terminate their subscription at on the “My account” page at subscription.

Buyer’s obligations

4.1. The buyer must pay for the goods and accept them in accordance with the procedure established by these Rules.

Seller’s rights

5.1. If the Buyer attempts to harm the stability and security of the Internet shopping center or breaches its obligations, the Seller is entitled immediately or without warning to restrict or stop access to the Internet shopping mall or, in exceptional cases, to cancel the Customer’s registration.
5.2. The Seller has the right without prior notice to the Buyer to cancel his order if the Buyer, choosing Rules 7.2.1, 7.2.2, 7.2.4. The payment methods specified in clauses do not pay for goods within 3 (three) business days.

Seller’s obligations

6.1. The Seller undertakes to respect the Purchaser’s privacy right to the personal information contained in the Online Commerce Center registration form, except for the cases specified in the laws of the Republic of Lithuania and the “Rules on the Protection of Personal Data”.
6.2. The Seller undertakes to deliver the goods ordered by the Buyer at the address specified by him in the conditions specified in clause 9 of the Rules.
6.3. The seller, due to important circumstances, unable to deliver the goods ordered to the Buyer, undertakes to offer a similar or as much as possible a product comparable to his properties. If the Buyer refuses to accept the most similar product of the same or similar characteristics, the Seller undertakes to return the money paid to the Buyer within 3 (three) business days if the prepayment has been made.

Prices of goods, payment order and terms

7.1. The prices of goods in the e-shop and in the order form are indicated in euros with VAT.
7.2. The buyer accounts for the goods in one of the following ways:
7.2.1. Payment by using electronic banking means prepayment using the electronic banking system used by the Buyer. Buyer, in order to use this form of payment, must sign an electronic banking agreement with one of the 8 banks listed below: AB Bank Swedbank; AB DNB Nord bankas; AB SEB Vilniaus Bankas; AB Šiaulių bankas; AB Ūkio bankas; AB Danske bankas; AB Nordea Bank and AB Bank Snoras. When paying for goods in this way, the buyer receives payment in the electronic banking system in accordance with his paid order. The responsibility for data security in this case rests with the respective bank, as all monetary operations are carried out in the bank’s electronic banking system. Bank payments in the electronic shop of TUNDRA SNACK are carried out via the electronic payment system.
7.2.2. Payment by bank transfer is a prepayment, when the Buyer, after having printed the order, transfers money to UAB TUNDRA SNACK to account bank account.
7.2.3. Payment via PayPal electronic payment system.
7.3. When settling in 7.2.1, 7.2.2, 7.2.3. The Buyer undertakes to pay immediately. In the above cases, in accordance with Clause 6.2 of the Rules. The seller’s right provided for in the Item, only upon receipt of the payment for the goods, the goods parcel is started to be formed and the delivery term of the goods starts to run.

Delivery of goods

8.1. The buyer, when ordering the goods, undertakes to indicate the place of delivery of the goods and the contact number.
8.2. The buyer undertakes to accept the goods himself. In the event that he can not accept the goods himself, and the goods are delivered to the indicated address and on the basis of other data provided by the Buyer, the Buyer is not entitled to convey to the Seller claims regarding the delivery of the goods to an unfit entity.
8.3. Goods are delivered by the Seller or his authorized representative.
8.4. The Seller undertakes to deliver the goods to the Buyer in accordance with the terms specified in the product descriptions. These terms do not apply in cases where the Seller’s warehouse does not have the required goods, and the Buyer is informed about the lack of goods ordered by him. In addition, the Buyer agrees that, in exceptional cases, the delivery of the goods may delay due to unforeseen circumstances beyond Seller’s control. In such a case, the Seller undertakes to immediately contact the Buyer and coordinate delivery of the items.
8.5. In all cases, the Seller is released from liability for violation of delivery terms if the goods are not delivered to the Buyer or delivered in a timely manner due to the fault of the Buyer or due to circumstances determined by the Buyer.
8.6. At the time of delivery, the Buyer must check the condition of the consignment with the Seller or its authorized representative. Upon signature by the buyer on the invoice (bill of lading) or in another transfer letter-acceptance document, the consignment is considered to be in good condition. Having noted that the package of the delivered item is damaged (wrinkled, wet or otherwise externally damaged), the Buyer must indicate it on the invoice (bill of lading) or in another transfer letter-acceptance document and, in the presence of the seller or his representative, to draw up an act of breach of the free-form shipment. In the absence of such actions by the Buyer, the Seller is released from liability to the Buyer for violation of the goods, if such violations were caused by packaging violations which the Buyer did not mark in accordance with the above procedure.
8.7. In the event that the Buyer, in accordance with Clause 4.2. , refuses the contract of sale, he shall be liable for payment of all direct costs of returning the goods to the Seller, in accordance with the transportation rates indicated in the table above. The amount of these Seller costs is deducted from the money paid back by the Buyer for the item (s). If the set-off does not cover the entire Seller’s claim, i.e. The seller’s cost of returning the goods exceeds the value of the returnable item (s), the Buyer undertakes to pay the seller the remaining amount within 15 days.
8.8. More detailed information related to delivery of goods is available on the TUNDRA SNACK e-shop web site (see Shipping and Returns).

Guaranteed quality of goods and expiration date

9.1. The properties of each item sold by each TUNDRA SNACK e-shop are listed in the product description for each item.
9.2. The seller is not responsible for the fact that the goods in the online shopping center may not correspond to the actual size, shape and color of the goods in their color, form or other parameters due to the characteristics of the monitor used by the Buyer.
9.3 For certain types of goods, the seller provides for a certain period of time the guarantee of the quality of the goods, the specific term and other conditions of which are specified in the descriptions of such goods.
9.4. Where on the basis of specific legislation in respect of goods a limited shelf life, Seller agrees to sell such goods to the buyer so that he would be given a real opportunity to take advantage of such products until the end of the use of the term.


10.1. The buyer is solely responsible for the accuracy of the data provided in the registration form. If the Buyer fails to submit accurate data in the registration form, the Seller is not liable for the resulting consequences.
10.2 The buyer is responsible for transferring your login data to third parties. If the services provided by UAB TUNDRA SNACK are used by a third party, having entered the Internet shopping center using the Customer’s login data, the Seller considers this person to the Buyer.
10.3 The seller is exempt from any liability in cases where the loss arises from the fact that the buyer, the seller regardless of the recommendations and their commitments familiar with these rules, although such a possibility was given.
10.4 If the seller has an online shopping center contains links to other companies, organizations or individuals websites Sellers are not responsible for the information contained therein or activities, the Web does not monitor, and control over those companies and individuals represented.
10.5 In case of damage, the damaged party compensates the other party for direct losses.

Final provisions

11.1 These rules were drawn up in accordance with the legal acts of the Republic of Lithuania.
11.2. Relationships arising from these rules are governed by the law of the Republic of Lithuania.
11.3. All disputes arising from the enforcement of these rules shall be resolved by negotiation. Failing to reach an agreement, disputes shall be resolved in accordance with the procedure established by laws of the Republic of Lithuania.

Privacy policy

We guarantee the security of your data and guarantee the high quality of service. We do not distribute your information and we do not sell it to third parties. We value all of your confidence in e-store, goods and services. This trust is inseparable from the proper use and protection of your personal data. In order to know how your personal data is received, used, processed and processed, has developed this privacy policy, which you can read below. We note that all actions carried out with your personal data are based on the provisions of the current legal acts of the European Union and the Republic of Lithuania.

The activities of UAB TUNDRA SNACK are in line with the requirements of European Union legislation (EU directives 95/46 / EC, 2002/58 / EC and international agreements ETS 108, ETS 181, ETS 185, ETS 189) and domestic laws. This Privacy Policy applies to the information that receives during the client’s visit to the site.

All data submitted by you are required for registration / order fulfillment: name, address, telephone number, e-mail – in our database are processed according to the LEGAL PROTECTION LAW OF THE LITHUANIAN REPUBLIC OF PERSONAL DATA, 1996. June 11 No. I-1374, Vilnius. Online access:

On your visit to, the main non-personal information (number of visits, search keywords, average time spent on the site, visited pages) is recorded automatically (it does not depend on registration). This information is used to monitor the site’s availability and improve its content and functionality. Your data is not used for any other purpose or transferred / sold to third parties.


1.1. Administrator – email shop staff.

1.2. Personal data – any information relating to a natural person – a data subject known to be or may be directly or indirectly identified using data such as a personal code, one or more persons physically, physiologically, psychologically, economically, culturally or socially signs.

1.3. Personal Data Controller –

1.4. Account is the account at, which is generated by active Buyer actions in accordance with the specified sequence of actions on the website and in which the Customer’s personal data and the order history are stored.

1.5. Services – all services provided to the Buyer, including, but not limited to, the sale of goods located at

1.6. The buyer is: (i) a full-time person; or (ii) a minor from 14 to 18 years of age with parental consent; (iii) a minor emancipated; (iv) legal entities.

1.7. A password is a combination of letters and / or numbers created and used by the Buyer to register on the system and on your Account.

1.8. A cookie is a small text file sent to the device of every person visiting, which connects to and is temporarily stored on that device.

1.9. Rules are rules for buying and selling goods at

1.10. Direct marketing is an activity aimed at offering goods or services by post, telephone or other direct means and / or inquiring their opinions on the goods or services offered.

1.11. – an online store located at, managed by UAB TUNDRA SNACK, is a company incorporated under the laws of the Republic of Lithuania, code 304033342, for correspondence MK Čiurlionio 70A-3, Vilnius, Lithuania , data about the company are stored and stored in the Register of Legal Entities of the Republic of Lithuania); and / or, according to the meaning of the text below, – UAB “TUNDRA SNACK”.

1.12. partner is the person who supplies goods or services; with which joint actions or projects may be carried out.

1.13. www. accounts are accounts on various social networks (e.g., Facebook, instagram), where www. actively communicates with its existing and / or potential buyers.

General store privacy policy

2.1. is registered in the Register of Personal Data Protection Guards.

2.2. Buyer familiar with this Privacy Policy (ie, the Buyer agrees that his full name, email address, telephone number, IP address at will be processed for operational analysis and direct marketing purposes by checking the box “I have met the Privacy Policy and I agree that my personal data will be handled by for Direct Marketing purposes “) is deemed to have given consent to the management of his Personal Data (name, surname, email address, telephone number, IP address) at for direct marketing purposes.

2.3. draws the attention of Buyers to the fact that upon the change of the Privacy Policy, the new version will be posted on the website, whereby each Buyer will have access to

2.4. Persons wishing to purchase goods and / or services and / or to create an account at must provide the following information: name, telephone number, e-mail address, and address of the place of residence and / or delivery of the item. The buyer is held responsible for the accuracy of the data provided.

2.5. The person’s code requires Buyer from the Buyer only in cases where the Purchaser orders the partners of or for leasing goods, and / or when purchasing a product warranty and / or insurance.

2.6. The Buyer may at any time change and / or fill in his Personal Data by logging onto the account created at and contacting el. mail for assistance in changing the data and to cancel your account.

2.7. If the Buyer, after purchasing goods and / or services from, does not wish to submit Personal Data to be used for Direct Marketing purposes, the Buyer must log in to its Account located at and in the Account My Account window under ” My data, “uncheck the box next to” News e-mail. ” mail “and / or the” SMS News “statement, and click the” Update “link. Also, in all cases, the Buyer can write an e-mail to or call the general consulting company UAB TUNDRA SNACK on the phone +370 683 60 024 and indicate that he does not want to receive e-mails and / or SMS messages. The sending of e-mails and / or SMS messages is terminated only by the expressly specified e-mail of the Buyer. Mailing Addresses and / or Phone Numbers. Buyers may opt out of the newsletter and click on the “unsubscribe” or “unsubscribe” link at the bottom of the newsletter.

2.8. confirms that Personal Data specified by the Buyer will be processed only in order to provide the services provided to the Customers in the online shop (including the right to participate in the actions, projects). also confirms that the Personal Data specified by the Buyer will be processed for the purpose of analysis of the activities of and for direct marketing purposes, provided that such consent is provided and will not be eliminated by the Buyer.

2.9. undertakes not to disclose the Customer’s Personal Data to third parties, except in the case of the Buyer’s consent, by making an order through the partners of and in accordance with the procedure established by legal acts of the Republic of Lithuania.

2.10. The Buyer has the right: (i) upon requesting, to get acquainted with the personal data available to and to obtain information from which sources and what personal data he collected, for what purpose they are processed, to which data recipients are provided and have been provided for at least the last 1 (one) year; (ii) submit an application to UAB TUNDRA SNACK in writing, by e-mail, telephone +370 683 60 024, regarding the suspension of the Account or the suspension of personal data management activities in cases where this is done in breach of the legal acts, except in the cases provided for in the Privacy Policy; (iii) disagree with the Privacy Policy and the availability of the Customer’s Personal Data in accordance with this Privacy Policy – in which case the Buyer will not be able to purchase goods and / or services at the online store; (iv) perform other actions provided for in the Privacy Policy and in the legislation.

2.11. 2.10 p. at the latest, within 30 (thirty) days, the respondent submits the response to the Buyer and performs or refuses to perform the actions specified in the application submitted.

2.12. At the time of the receipt of the goods, a Customer’s identity document was required to be provided and the Customer’s data contained therein is used only for identity identification.

2.13. The buyer, in agreement with this Privacy Policy, agrees that his personal data to be used to fulfill the order, regardless of whether the ordered goods and / or services from the seller or as the partners also agree that the Personal data may be transmitted to for partners.

2.14. The Customer’s Personal Data is provided to the Member States of the European Union or to other foreign countries under the same conditions and procedure as for entities located in the Republic of Lithuania and only for the purposes provided for in this Privacy Policy.

2.15. Personal data is stored to the extent that this person is using the services, except as provided in this Privacy Policy.

2.16. The Account withdrawal of the Purchaser personal data may be stored in the Data Manager server for up to six months, except in cases where the buyer of the data presented by (i) used in illegal activities or (ii) suspected fulfilled identity theft or other damage, which has been or will be carried out the appropriate law enforcement investigation, and (iii) if has received complaints related to the buyer, or if remarked the buyer made sale-purchase rules violations; or (iv) for personal purposes other than for legitimate purposes. Such data shall be destroyed upon receipt of instructions from law enforcement or other authorized authorities.

2.17. internal technological solutions ensure that the personal data provided by the Buyer at are protected against any unlawful actions, loss, unauthorized use and alterations, i.e. i.e. the level of protection of personal data corresponds to the requirements of legal acts of the Republic of Lithuania.

2.18. The Buyer undertakes and must keep the password and login name of the user at as well as other data. The purchaser must undertake and any other third parties or disclose personal data about themselves or about third parties if such third parties of personal data shall be made available, and immediately inform about violations visible UAB TUNDRA SNACK

2.19. Administrator may use IP addresses of Buyers in the event of diagnosing possible disturbances at

2.20. If doubts the accuracy of the Personal Data provided by the Buyer, it may suspend the processing of personal data of these Buyers, verify and correct these data. Such Personal Data is used only for verifying their accuracy.

2.21. In order to provide the Buyer with the full services of the online store, cookies may be stored on the Buyer’s device, which connects to

2.22. By accepting the Privacy Policy, the Buyer agrees that the cookies provided in this Privacy Policy are recorded on his device. This consent may be canceled by the Buyer at any time by changing its Internet browser settings, but in this case certain features of the online store may not work for him.

2.23. Cookies are used to send information over an electronic communications network. You may delete or block all or some of these Cookies in your browser settings, but in this case, the part of the website may not work. Another type of cookie is to collect traffic information (collecting statistical information), submit content that matches the interests of the Buyer, and save the attendance history. does not use this type of cookie,
however, draws the attention of the Buyers to the fact that some partners of may use this type of Cookies, therefore, the Buyer suspecting that without this consent Cookies of this type are used, they should contact the specific Partner.

Final provisions

3.1. This Privacy Policy comes into force in 2018. May 2 Any changes to the privacy policy will be posted and publicly visible on the website.

For any questions you may have regarding the purchase of an online store, please email. mail to or call +370 683 60 024 (consultations on working days from 8 am to 5 pm).

Payment conditions

Settlement – by bank transfer to UAB Tundra Snack account.
Requisites for payment:
UAB Tundra Snack
inm.k. 304033342
Bank – AB SEB bankas
a.s. LT15 7044 0600 0802 4056
Purpose of payment: order number.

Conditions of delivery

Delivery in Lithuania:
Delivery time in Lithuania: 1-2 business days after receipt of payment.
Delivery price – 1.82 euros in Lithuania
The goods will be presented by our partners – the VENIPAK mail service (except for the Curonian Spit).
Delivery to the Curonian Spit is carried out through Lithuania Post.

For shipping to other countries, please contact us by e-mail. mail

Rules of refund

1. The characteristics of each item (composition, country of origin, energy and nutritional value) are collectively referred to each item in the Store.
2. The store indicates, and the Customer confirms that he is aware that the appearance of the goods may not correspond to the appearance of the goods specified in the photographs of the goods.
3. The Client agrees that when placing an order electronically in the Shop, he undertakes to pay for the price specified in the order for the goods.
4. Prices in the Shop and on the order are indicated with Value Added Tax (VAT).
5. The store undertakes that the goods sold do not show visually apparent quality defects: pest infestation, spin, rotting, mold, foreign objects, damaged primary packaging. When the Customer detects visually apparent defects in quality, the Customer must immediately notify the Store by e-mail. by post or by other channels indicated by it, and it undertakes to take all action necessary to eliminate existing deficiencies if such defects arise due to the fault of the Shop or the parties to the delivery.
6. Store commitments:
6.1. The store undertakes to sell goods that have a specified expiry date.
6.2. The store undertakes to transfer the goods of the appropriate quality and meet the requirements specified in the order.
6.3. The store undertakes to provide the Customer with the quantity specified in the order. The store is not responsible for cases where the quantity of goods transferred is not accurate due to the fact that the Customer incorrectly provided the data in the order.
6.4. The store in all cases provides the Customer with a range of products that meet the criteria provided for in the Order.
6.5. In cases where a particular item set is foreseen in the order, the Store undertakes to provide all items included in the set of items.
6.6. The goods are packed in accordance with their nature and in order to make the goods suitable for their intended purpose.
6.7. The defects of the goods sold are being disposed of, the goods are replaced and returned in accordance with the Government of the Republic of Lithuania in 2001. June 11 Resolution No. 697 “On the Approval of Retail Trade Rules”.
6.8. The buyer has the right to return the goods and recover the money paid in the following cases:
6.8.1. Goods have the quality defects mentioned in clause 5 of these Regulations;
6.8.2. The customer changed his mind about the submitted and paid order no more than 3 calendar days after receipt of the order;
6.8.3. Goods were delivered to the Customer beyond the delivery deadline specified in the Shop;
6.8.4. The delivery time is less than 30 calendar days;
6.8.5. The Customer is not entitled to return the goods and to receive the money if the goods did not meet the quality defects other than the 5th paragraph of these Rules: taste, smell, color, as it is not attributes defining product quality.
6.9. The cost of sending / shipping goods upon returning or redeeming the Goods to the Seller to eliminate defects or deficiencies of the Product due to the Seller, or in case the goods sent for return or replacement are found to be defective in accordance with Clause 5 of these Rules. In the case of goods with high quality, which do not have defects specified in clause 5 of these Rules, the costs of shipping are paid by the Buyer.
6.10 The following conditions must be met when returning goods to the buyer:
6.10.1. the returned goods must be in original original packaging, the original packaging must be intact;
6.10.2. the returned goods must not have lost their appearance due to the fault of the Buyer;
6.11. The Seller informs the Buyer within 3 days by e-mail whether the returned goods have met the above-mentioned conditions.
6.12. The buyer, wishing to replace the goods with other goods, must indicate in the e-mail indicated the desirable goods names or indications and the reasons for which the goods are returned. If the value of the replaced item exceeds the value of the returned goods, the Buyer pays the price difference. If the value of the replaced item is less than the value of the returned goods, the Seller returns the price difference to the Buyer.
6.13. By agreeing to these rules, the Buyer confirms that the Seller does not give the Buyer the right not to indicate the grounds for the cancellation of the contract concluded for the purchase of food products and cosmetic products.

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